Term and Conditions

1. Website Use and Intellectual Property

1.1 Authorized Use

Our website is intended for business professionals and organizations seeking premium office supplies including business forms, chair mats, writing instruments, and presentation materials. You agree to use this site for lawful purposes only.

1.2 Intellectual Property

All content on this website, including product descriptions, images, and logos, is the property of Office Provisions and protected by intellectual property laws. Unauthorized use, reproduction, or distribution of any content is strictly prohibited.

2. Product Information

2.1 Product Descriptions

We strive for accuracy in describing our business supplies, but colors and specifications may vary slightly. Product images are for illustrative purposes only.

2.2 Availability

All items are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering Process

3.1 Order Acceptance

Your order constitutes an offer to purchase. We reserve the right to refuse or cancel orders for any reason, including suspected fraudulent activity or pricing errors.

3.2 Account Responsibility

If you create an account, you are responsible for maintaining confidentiality of your credentials and all activities under your account.

4. Payment Terms

4.1 Accepted Methods

We accept Visa, MasterCard, JCB, and PayPal. All transactions are processed in USD.

4.2 Payment Security

We implement industry-standard security measures but are not liable for any breaches that occur during payment processing.

4.3 Pricing

Prices are subject to change without notice. We verify prices during order processing and will contact you if there are discrepancies.

5. Shipping Policy

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

• Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipment
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipment

5.3 Delivery Areas

We ship worldwide except to certain Asian countries and remote areas. Delivery times are estimates and may vary due to customs processing.

5.4 Customs and Import Duties

International customers are responsible for any customs fees, taxes, or import duties. These charges are non-refundable if you return your order.

6. Returns and Exchanges

6.1 Eligibility

You may return or exchange most items within 15 days of receipt if:

• Items are in original condition (unused, unassembled, with all tags and packaging)
• You provide valid proof of purchase

6.2 Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

• Opened packages of pens, pencils & markers
• Used presentation supplies

6.3 Return Process

1. Email your request to [email protected] with order details
2. Wait for our RMA number and instructions
3. Ship items to: Office Provisions Returns, 95 Woods Hill Road, US 05488

6.4 Refunds

Refunds are issued to your original payment method within 5-7 business days after we receive and inspect returns. Original shipping fees are non-refundable.

7. User Responsibilities

7.1 Accurate Information

You must provide accurate, current, and complete information during registration and checkout.

7.2 Prohibited Conduct

You agree not to:

• Use our site for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper working of our website
• Make false or fraudulent orders

8. Limitation of Liability

Office Provisions shall not be liable for:

• Any indirect, incidental, or consequential damages
• Delays or failures in performance beyond our reasonable control
• Errors or omissions in product information

Our total liability for any claim related to these terms shall not exceed the amount you paid for the products in question.

9. General Provisions

9.1 Governing Law

These terms shall be governed by the laws of the state of [Insert State], USA.

9.2 Changes to Terms

We may update these terms periodically. Continued use of our site after changes constitutes acceptance.

9.3 Contact Information

For questions about these terms, contact us at:

Office Provisions
95 Woods Hill Road
US 05488
Email: [email protected]