FAQ

Product Information

What types of office products do you offer?

We specialize in premium office essentials including:

• Business Forms & Organization tools
• High-quality Chair Mats (including our Floortex Ultimat® line)
• Pens, Pencils & Markers from top brands like Sharpie®
• Presentation Supplies including Quartet® dry-erase boards
• Suggestion Boxes for workplace feedback

Are your products suitable for professional office environments?

Absolutely! We curate our selection specifically for professional settings, focusing on durability, functionality, and premium quality that enhances workplace productivity.

Do you offer bulk discounts for large orders?

While we don’t currently advertise specific bulk discounts, orders over $50 qualify for free shipping via EMS, which provides significant savings for bulk purchases of items like pens, pencils, and markers.

Ordering & Account

How do I create an account?

During checkout, you’ll have the option to create an account by providing your email address and creating a password. Account creation allows you to track orders and save shipping information for future purchases.

Can I modify or cancel my order after placement?

Orders are processed quickly at our Vermont facility (within 1-2 business days). If you need to modify or cancel an order, please contact [email protected] immediately with your order number.

What payment methods do you accept?

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Shipping & Delivery

What are your shipping options?

We offer two reliable shipping methods:

• Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 days after dispatch with real-time tracking. Ideal for urgent orders.
• Free Shipping: For orders $50+ via EMS, delivering in 15-25 days after dispatch with tracking provided.

Which countries do you ship to?

We ship globally to most regions, excluding some Asian and remote areas. Our network covers North America, Europe, and many other locations worldwide.

How are fragile items like chair mats and presentation equipment packaged?

Our Vermont-based team carefully packs all items with protective materials. Floortex Ultimat® chair mats and delicate presentation supplies receive special attention to ensure undamaged arrival.

When will my order ship?

All orders are processed and shipped from our facility within 1-2 business days. You’ll receive shipping confirmation and tracking details immediately after dispatch.

Returns & Exchanges

What is your return policy?

We offer a 15-day return window from the delivery date. Items must be in original condition. Our online return process is simple, and we provide full refunds or replacements for any defective items.

How do I initiate a return?

Visit our website’s Returns section or contact [email protected] with your order number and reason for return. We’ll guide you through our hassle-free process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the return is due to our error or defective products. In those cases, we’ll provide a prepaid return label.

Customer Support

How can I contact customer service?

Our dedicated team is available via email at [email protected]. We specialize in providing personalized shipping advice and product recommendations for your specific location and needs.

Do you offer corporate accounts for business clients?

Yes! We can set up specialized accounts for businesses with multiple users or frequent ordering needs. Contact our customer service team to discuss options.